Team Leader - Home Care Support Workers
Core
Lead and develop a team of Support Workers in the Warrnambool region, ensuring safe and high-standard home care delivery for clients.
Role type
Senior IC home care team leader
Builds
Home care services for clients in the Warrnambool region
Domain
Healthcare / Home Care
Deliverable
physical/clinical work
Required skills
Coaching and mentoring staff, managing client concerns and complaints, workforce planning and rostering, relationship building, multi-priority management, field travel
Preferred skills
Experience in aged care or support work, retail management background
Technologies
None stated
Responsibilities
Coach and mentor Support Workers through onboarding, training, and field visits; Build strong client relationships and respond to concerns; Coordinate workforce availability and shift filling; Identify opportunities to improve service delivery and retention; Partner with Care Managers and Recruitment to solve problems
Seniority
Senior, hands-on IC