Telephone Fundraiser / Contact Centre Officer (Outbound Calling)
On-site
Core
Make outbound calls to charity supporters to thank them, share impact, and invite them to increase or start regular donations.
Role type
Outbound contact centre officer
Builds
Fundraising campaigns for Australian and New Zealand charities
Domain
Non-profit / Charity fundraising
Deliverable
client delivery
Required skills
Outbound calling, objection handling, data entry, compliance adherence, computer literacy
Responsibilities
Make outbound calls to charity supporters, thank supporters and share impact, invite supporters to increase or start regular donations, handle questions and objections, record call outcomes and supporter details, follow charity guidelines and compliance standards