Senior Banking Operations Specialist - Payments
Core
Deliver critical payments services for Country Banking and Rabobank Online Savings clients, managing deposit product maintenance, account closures, payment investigations, and client refund activities.
Role type
Senior IC banking operations specialist (payments)
Builds
Domestic, international, and foreign currency payment transactions and services
Domain
Banking & Financial Services
Required skills
Payments processing, compliance, risk management, banking products knowledge, AML/CTF regulations, FATCA, stakeholder engagement, complex problem solving, coaching, Microsoft Office
Preferred skills
Lean Six Sigma White Belt certification
Technologies
Microsoft Office
Responsibilities
Act as Manager's delegate and second-in-charge providing day-to-day operational leadership and workflow oversight; Champion team capability through training, knowledge sharing, and quality reviews; Support procedure reviews, process enhancements, and continuous improvement activities; Act as a senior subject matter expert for payments operations, investigations, and transaction services; Process and authorise domestic, international, and foreign currency transactions; Manage complex customer requests, payment exceptions, and operational issues; Support risk management activities including quality assurance, control testing, and incident management; Ensure compliance with internal policies and regulatory obligations; Build strong stakeholder relationships and contribute to system testing and operational resilience initiatives
Seniority
Senior, hands-on IC with leadership responsibilities