Eligibility Officer
Core
Assess psychological injury claims and make eligibility decisions for injured workers under NSW Workers Compensation legislation.
Role type
Claims adjudication officer (psychological injury)
Builds
Eligibility and entitlement decisions for injured workers
Domain
Insurance / Workers Compensation / Psychological Injury
Required skills
Workers Compensation knowledge, claims assessment, trauma-informed communication, legislative interpretation, stakeholder management, analytical reasoning, documentation standards
Preferred skills
Experience in personal injury claims, adaptability, resilience, independent prioritization
Technologies
None stated
Responsibilities
Assess psychological injury claims, make timely eligibility decisions, gather and review medical/employment information, explain legislative decisions to stakeholders, escalate complex matters
Seniority
Mid-level, individual contributor