Psychological Eligibility Specialist
Core
Conduct early initial reviews of psychological injury claims and lead/endorse liability decision-making within a shortened determination period under new legislative frameworks.
Role type
Senior IC claims specialist (psychological injury)
Builds
Liability decisions for the Insurance for NSW Scheme
Domain
Workers' compensation / Personal injury claims management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced knowledge of workers' compensation and injury management, claims processes, early psychological injury claim assessment, liability decision-making, stakeholder management, guidance and coaching
Preferred skills
Experience as Team Leader, Technical Specialist, Technical and Injury Management Specialist, Case Manager Level 3 or 4, or Senior Case Manager (IfNSW)
Technologies
AI-powered technology for admin reduction
Responsibilities
Conduct early initial reviews of psychological injury claims, lead and endorse liability decision-making, work closely with Case Managers to uplift their skills in applying new legislative requirements, contribute to consistent interpretation of legislation, engage with NSW government agencies to support shared understanding of legislative requirements
Seniority
Senior, hands-on IC