Workshop Administrator
Core
Workshop Logistics Administrator supporting the Milwaukee Service Centre by managing tool logistics, warranty claims, and warehouse operations.
Role type
Workshop Logistics Administrator
Builds
Service operations for cordless and electric power tools
Domain
Manufacturing / Power Tools / After-Sales Service
Deliverable
product features
Required skills
SAP (C4C), warehouse operations, warranty claim processing, tool allocation, spare parts management, battery/charger diagnostics
Preferred skills
Salesforce, C4C, time management under pressure, fast-paced environment adaptability
Responsibilities
Accept tools for drop off via direct customers or freight, provide customers and retailers with updates on warranty claims, book incoming tools into SAP and complete documentation, allocate tools and spare parts, perform warehouse duties, communicate with After-Sales support to finalise repair claims, diagnose and replace batteries/chargers/radios, follow up on payment status for non-warranty claims