Insights Analyst - Cotton On Global Support Centre
Core
Transform customer voice and behavioral data into actionable insights to uncover growth opportunities and support data-driven decision-making for a global fashion retailer.
Role type
Insights Analyst (Customer Intelligence & Data Analysis)
Builds
Qualitative and quantitative research outputs, customer segments, and trend analyses for retail/eCommerce growth.
Domain
Retail / eCommerce / Fashion
Deliverable
dashboards & analysis
Required skills
SQL, Survey design and management, Google Analytics 4 (GA4), Data analysis, Qualitative and quantitative research methodologies, Data visualization
Preferred skills
Python, R, Machine Learning applications, BI tools, Retail or eCommerce industry experience
Responsibilities
Design and deliver customer research (surveys, interviews, focus groups), Analyze transactional, behavioral, and digital data to identify trends and segments, Communicate insights to stakeholders, Ensure compliance with governance and privacy requirements
Seniority
Individual Contributor
