Onboarding Specialist - Austin (hybrid)
Core
Guide the build-out and design of award-winning websites for luxury real estate professionals, acting as a project manager and brand ambassador from kickoff to launch.
Role type
Client success onboarding specialist (web design/real estate)
Builds
Custom websites for luxury real estate agents
Domain
Real estate + Web design
Deliverable
product features
Required skills
Project management, client relationship management, process coordination, timeline monitoring, Salesforce documentation, cross-functional communication
Preferred skills
Web design knowledge, familiarity with Squarespace/Shopify/WordPress, luxury real estate industry knowledge
Responsibilities
Manage a book of up to 50 active clients from kickoff through website launch, run 3–4 client Zoom calls per day, translate client vision into actionable steps for internal teams, monitor project timelines and address blockers, maintain high CSAT scores and Google Reviews, coordinate with Product Fulfillment Team for IDX feeds, document interactions in Salesforce
Seniority
Junior to Mid-level, hands-on IC
