Patient Access Officer
Core
Administrative support for patient access and appointment management at a specialist dental hospital.
Role type
Patient Access Officer (Administrative)
Builds
Patient appointment scheduling and front/back desk operations for the Integrated Specialist Care team
Domain
Healthcare / Dental Services
Deliverable
client delivery
Required skills
Customer service, conflict resolution, front desk management, call handling, payment processing, MS Office, verbal and written communication
Responsibilities
Greet and check in patients, complete registration and documentation, handle inbound and outbound calls for appointments and triage, respond to patient queries via email/webchat, book interpreters, resolve customer complaints, provide patient information and fees
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