Senior Technical Writer, Support Documentation
Core
Owns documentation for product areas of the Fullscript platform and partners on the content strategy for the Support Center, serving practitioners, patients, and support agents.
Role type
Senior Technical Writer (Support Documentation)
Builds
Documentation for a health technology platform powering clinical insights, lab interpretations, and patient analytics.
Domain
Health technology / SaaS
Required skills
Technical documentation, information architecture, content strategy, AI-assisted authoring, content modeling, single-sourcing, CMS proficiency, cross-functional collaboration, peer review, style guide enforcement.
Preferred skills
Healthcare/clinical software documentation, knowledge management practices, search relevance optimization, partner ecosystem integrations, CCMS (Paligo, Heretto, IXIASOFT), DITA, taxonomy/ontology work, RAG/AI support assistant grounding.
Technologies
CMS, CCMS, DITA, AI authoring tools.
Responsibilities
Own the content lifecycle for product areas; design and evolve information architecture (taxonomy, navigation, metadata); produce AI-ready content with consistent semantic markup; collaborate with Product, Engineering, and SMEs on release scoping; enforce style guides and controlled vocabulary; mentor other writers.
Seniority
Senior, hands-on IC with strategy partnership.
