Senior Service Delivery Manager (Cyber)
Core
Lead service delivery for a portfolio of managed cyber security customers, ensuring service performance, governance, and continuous improvement.
Role type
Senior Service Delivery Manager (Cyber Security)
Builds
Managed security services for enterprise customers
Domain
Cyber Security / Managed Security Services
Deliverable
client delivery
Required skills
Service Delivery Management, Incident/Problem/Request/Change Management, Customer Escalation Management, Contract Renewal Management, Risk Management, Stakeholder Engagement, Security Framework Knowledge (ISO 27001, NIST CSF, Essential Eight), SIEM/EDR/Vulnerability Platform Data Analysis
Preferred skills
ServiceNow, Jira, Microsoft 365, Dynamics 365
Responsibilities
Own delivery and performance of managed security services, ensure service levels and contractual commitments are met, lead customer governance and reporting, develop service improvement plans, identify and manage risks, resolve service issues across internal teams, identify security gaps and growth initiatives
Seniority
Senior, hands-on IC
