Senior Project Coordinator, Student Complaints and Conduct
Core
Manage complex, sensitive, and high-risk student complaints and conduct matters through impartial investigations and evidence-based outcomes.
Role type
Senior Project Coordinator (Student Conduct & Complaints)
Builds
Institutional capacity for student fairness and compliance with legislative requirements
Domain
Higher Education / Student Affairs
Required skills
case management, policy interpretation, regulatory compliance, evidence management, stakeholder negotiation, risk management, record keeping
Preferred skills
psychology, social work, behavioural science, criminology, law, higher education governance
Responsibilities
Conduct impartial investigations into student complaints and conduct issues, apply policies and procedures to ensure fair decision-making, prepare evidence-based outcomes, ensure compliance with legislative and regulatory requirements, support effective risk management, maintain effective record keeping.
Seniority
Senior, hands-on IC