Success and Solutions Lead, Nova
Core
Own the customer side of Nova, the payments network for private markets, by managing support, designing systems, and driving adoption among fund admins and investors.
Role type
Senior customer success and operations lead
Builds
Nova payments network for private funds, private equity, and real estate
Domain
Fintech / Private Markets / Payments
Required skills
Strategy and operations, scaling operations, cross-functional leadership, workflow design, automation, customer onboarding, complex problem solving
Preferred skills
Fintech or payments experience, building AI agents
Technologies
AI agents, automation tools
Responsibilities
Manage customer support operations and design efficient systems, Grow payment volume and verified identities, Own customer onboarding and enablement, Ensure seamless service delivery to investors, Act as the voice of the customer to drive product improvements
Seniority
Senior, hands-on IC with team management