Client Success Lead
Core
Onboarding AEC firms to an AI proposal tool, driving adoption, and acting as the primary customer support and feedback channel.
Role type
Customer Success Lead (founding seat)
Builds
Customer onboarding playbooks, adoption workflows, and feedback loops for an AI-driven proposal platform.
Domain
Architecture, Engineering, and Construction (AEC) industry + AI/Proposals
Deliverable
product features
Required skills
AEC industry experience, RFP/proposal writing expertise, AI tool proficiency (ChatGPT/Claude/Copilot), clear technical writing, stakeholder management
Preferred skills
French language skills
Technologies
ChatGPT, Claude, Copilot
Responsibilities
Run kickoff calls and live RFPs for new customers, remove workflow blockers to drive product adoption, collect and synthesize customer feedback for product founders
Seniority
Senior, hands-on IC (founding team)