Senior Customer Solutions Engineer (US East Coast)
Core
Own executive-level relationships and strategic engagement for a portfolio of enterprise customers, driving adoption and value realization of cloud security solutions.
Role type
Senior Customer Solutions Engineer (Strategic Account)
Builds
Cloud security runtime insights and threat detection capabilities for enterprise clients
Domain
Cybersecurity / Cloud Security / DevSecOps
Deliverable
client delivery
Required skills
Strategic account management, Kubernetes architecture, cloud-native security, stakeholder alignment, root cause analysis, executive presentation, technical troubleshooting, roadmap partnership
Preferred skills
CKAD/CKA/CKS certifications, Linux/Helm/Terraform expertise, background in cybersecurity or DevSecOps, experience with Sysdig/Falco
Technologies
Kubernetes, AWS, Azure, GCP, Linux, Helm, Terraform, Falco
Responsibilities
Lead Customer Business Reviews (CBRs) with technical and non-technical stakeholders, conduct hands-on workshops to unlock platform value, partner with Product/Engineering to align roadmap initiatives, support Sales in renewal and expansion discussions, mentor junior CSMs/CSEs, identify and mitigate account risks through health monitoring
Seniority
Senior, hands-on IC with mentorship responsibilities