Technical Service Manager
Core
Lead the service team to ensure smooth execution of customer service needs, optimize satisfaction, and deliver high-quality installation and maintenance for entrance control systems.
Role type
Senior Technical Service Manager
Builds
Service delivery, preventive maintenance, and reactive support for smart entrance control solutions
Domain
Security technology / Entrance control systems
Deliverable
client delivery
Required skills
Installation management, team leadership and mentoring, customer relationship management, project coordination, preventive maintenance planning, spare parts quoting, cross-functional collaboration, problem-solving
Preferred skills
Experience in security or technology sector, knowledge of entrance control systems, ability to manage multiple projects, willingness to travel
Technologies
Entrance control systems
Responsibilities
Develop and implement service strategies, lead and mentor installation and service teams, coordinate domestic and international shipping, schedule preventive and reactive maintenance visits, manage technician schedules, conduct training sessions, resolve customer issues
Seniority
Senior, hands-on IC with leadership responsibilities
