Poolside - Club All Rounder
Core
Deliver end-to-end member experiences at a premium fitness club, managing operations, safety, and café services while ensuring spotless facilities and high-quality service.
Role type
Club Operations & Member Experience Manager
Builds
Member retention, safe club environments, and café food service
Domain
Fitness & Wellness / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Member engagement, facility cleaning and maintenance, food safety compliance, inventory management, conflict resolution, administrative process management, safety supervision
Preferred skills
Retail or hospitality experience, First Aid certification, Working With Children Check, Pool Lifeguard certification
Technologies
POS systems, inventory management software, club management platforms
Responsibilities
Welcome members and process memberships, clean and maintain club equipment and spaces, supervise aquatics areas for safety, prepare and serve café items, manage café stock and hygiene, handle member complaints and feedback
Seniority
Mid-level, hands-on IC
