NAB Remediation Advisor
Core
Provide exceptional customer service and process administrative duties for individual customers to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance requirements.
Role type
Customer Service Representative (Compliance/KYC)
Builds
Customer identification remediation outcomes and compliant customer profiles
Domain
Banking / Financial Services / Regulatory Compliance
Deliverable
client delivery
Required skills
Inbound/outbound call center experience, customer authentication, document verification, regulatory compliance knowledge (AML/CTF), attention to detail, adaptability
Preferred skills
Familiarity with Austrac and KYC requirements
Responsibilities
Receive and process inbound calls regarding KYC documents, verify customer IDs and financial documents, apply Customer Identification Procedures (ACIP), ensure compliance with AML/CTF standards
Seniority
Entry-level / Junior