Claims Executive (Motor/Property)
Core
Manage a portfolio of general insurance claims from lodgement through to settlement, ensuring fair and efficient outcomes in line with policy and regulatory standards.
Role type
Claims Executive (General Insurance)
Builds
Claims settlements and customer service outcomes
Domain
Insurance (Motor/Property)
Required skills
Claims assessment, policy knowledge, customer service, complaints handling, regulatory compliance (RG 271), negotiation, time management, claims systems proficiency
Preferred skills
Understanding of RG 271 and complaint handling requirements
Responsibilities
Manage claims portfolio from lodgement to settlement, assess claims information, monitor service standards, make assessment decisions, process claim payments, respond to customer enquiries, handle customer complaints and internal dispute resolutions
Seniority
Mid-level, hands-on IC