Principal Business Operations Manager, Ops & AI Tooling
Core
Build the operating engine for the business by designing and shipping internal operational tools, workflow automation, and AI agents to eliminate manual work and accelerate planning, forecasting, and reporting.
Role type
Principal Business Operations Manager (Ops & AI Tooling)
Builds
Internal operational tools, automation workflows, and GenAI-powered agents for business planning and commercial ops
Domain
Technology / Business Operations / AI Engineering
Deliverable
production ML models | product features
Required skills
Business operations strategy, internal tool design, workflow automation, GenAI/LLM application, systems architecture, data governance, SQL, cross-functional leadership
Preferred skills
Experience with PSA/CRM/BI tools, coding agents, simplifying complex processes
Technologies
Salesforce, Certinia/FinancialForce, Smartsheet, BI tools, SQL, GenAI, LLMs
Responsibilities
Define operational tooling strategy and roadmap; design and build planning/operating tools; automate workflows for staffing and forecasting; develop AI agents for operational use cases; architect cross-system integration; drive tool adoption and optimization
Seniority
Principal, hands-on IC with strategic scope
