Senior Operations Manager: AI Automation
Core
Lead the AI and automation strategy across Operations, Customer Support, and FinCrime at a global trading platform.
Role type
Senior Operations Manager (AI Automation)
Builds
Automated workflows and processes for operational tasks
Domain
Fintech / Trading / Operations
Deliverable
production ML models
Required skills
AI automation strategy, process redesign, roadmap prioritization, workflow orchestration, human-in-the-loop design, stakeholder management, team leadership
Preferred skills
Financial services background, Customer Support automation, KYC/AML automation, LLM API usage, n8n, Python, SQL
Technologies
LLM APIs, n8n, Python, SQL
Responsibilities
Own the automation roadmap and increase task automation share; Analyze operations to find time-loss and error opportunities; Redesign processes to balance AI, fixed rules, and human judgment; Build prototypes and integrate with Product/Engineering; Test workflows under real conditions with human review fallbacks; Lead rollout and adoption with operational teams; Track quality, usage, and benefits post-launch.
Seniority
Senior, hands-on IC with team leadership
