E2E Operational Resilience Lead
Core
Provide senior cross-functional leadership to strengthen service resilience, operational readiness, and recovery across mobile and fixed network environments, focusing on end-to-end service dependencies and customer impacts.
Role type
Senior IC operational resilience lead (telecommunications)
Builds
Operational resilience frameworks, incident response capabilities, and service recovery practices for Optus's mobile and fixed networks
Domain
Telecommunications / Critical Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, systems thinking, major incident response, service dependency mapping, risk assessment, stakeholder influence, continuous improvement, mentoring
Preferred skills
Experience in complex telecommunications or critical infrastructure, deep understanding of mobile/fixed/IP/core networks, supplier ecosystem management
Technologies
Network operations tools, incident management systems, service monitoring platforms
Responsibilities
Lead operational decision-making during significant customer-impacting events, assess customer impact and service dependencies, maintain end-to-end service views across technology and supplier domains, contribute to service readiness reviews and change activities, drive organizational learning through service reviews, mentor teams and influence outcomes across Operations and Engineering functions
