Community Connector
Core
Frontline outreach practitioner delivering place-based support at train stations to individuals experiencing homelessness, mental health challenges, substance use, and social isolation.
Role type
Senior IC community outreach worker (assertive outreach)
Builds
Safer, more inclusive public spaces and stronger community connections
Domain
Social services / Public safety / Homelessness support
Deliverable
physical/clinical work
Required skills
Assertive outreach, crisis intervention, risk assessment, case management, stakeholder collaboration, advocacy, trauma-informed practice, culturally responsive practice
Preferred skills
Experience with marginalised populations, knowledge of local service systems and referral pathways, ability to work independently in dynamic environments
Technologies
None stated
Responsibilities
Conduct proactive outreach in station precincts to engage vulnerable individuals; Build trust and rapport with disconnected individuals; Perform risk assessments and develop short-term support plans; Strengthen collaborative relationships with stakeholders like Metro Trains Melbourne and Victoria Police; Advocate for clients within service systems; Maintain accurate documentation including daily logs and incident reports; Provide monthly insights on program performance and trends; Rotate across multiple sites as required.
Seniority
Mid-level, hands-on IC