Service Planning and Improvement Lead
Core
Project manage, guide, and provide expertise in service planning, review, and business process improvement to align activities with strategic objectives and community priorities.
Role type
Strategic Service Planning and Improvement Lead
Builds
Strategic service planning cycle outputs, process management frameworks, and continuous improvement initiatives
Domain
Local government / Public sector operations
Deliverable
product features
Required skills
strategic service planning, service review, business process improvement, process mapping, stakeholder collaboration, initiative prioritization, analysis and advice
Preferred skills
process management framework implementation, fostering continuous improvement culture
Technologies
Prime BPM
Responsibilities
Undertake service profiling and reviews, create efficiencies in business processes, lead implementation of a process management framework, assess and prioritize improvement initiatives, coordinate with service managers and stakeholders
Seniority
Mid-Senior, hands-on IC