ICT Support Coordinator
Core
Coordinate ICT tasks, provide technical support to end-users, and manage the procurement, installation, and maintenance of software and infrastructure.
Role type
ICT Support Coordinator
Builds
ICT software, infrastructure, and consumable materials
Domain
Health & Social Services / IT Support
Required skills
hardware and software troubleshooting, ITIL best practices, procurement coordination, end-user documentation, training delivery, stakeholder collaboration, time management, advanced computer literacy
Preferred skills
enterprise Clinical Patient Administration Systems, Microsoft ecosystem workflow tools (Power Automate, Visio, Teams, SharePoint), Cert IV/Diploma in ICT
Technologies
Adobe Suite, MS Office, Excel, Word, Outlook, Power Automate, Visio, Teams, SharePoint, Projects
Responsibilities
Provide ICT technical support to end-users, troubleshoot hardware and software issues, coordinate procurement and maintenance of ICT assets, develop end-user guides and documentation, deliver training sessions on ICT systems, monitor equipment lifecycle and security patches, collaborate with external contractors and internal teams
Seniority
Mid-level, hands-on IC
