Revenue Cycle Advisor
Core
Serve as the primary liaison between customers and internal teams to drive customer success, optimize revenue cycle processes, and ensure high Net Promoter Scores.
Role type
Revenue Cycle Advisor (Customer Success & Process Optimization)
Builds
Home and community-based care revenue cycle services for patients, personal care providers, managed care organizations, and states.
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Revenue Cycle Management expertise, billing knowledge, payer portal navigation, customer relationship management, data analysis, process improvement, Microsoft Office proficiency
Preferred skills
Strategic problem solving, cross-functional collaboration, initiative-taking
Responsibilities
Serve as primary liaison between customers and internal teams; analyze customer performance metrics and identify trends; address customer inquiries and coordinate issue resolution; collaborate with billing, operations, and product teams; provide regular performance reports and actionable insights; recommend process enhancements to improve workflows.
Seniority
Mid-level, hands-on IC