TECHNICAL SUPPORT ENGINEER-10010
Core
Provide full-time technical design, deployment, and support for Extreme Networks products and solutions as a trusted advisor to customers in Japan.
Role type
Premier Resident Engineer (PRE)
Builds
High-quality implementation of Extreme Network product suites meeting customer functional requirements
Domain
Networking (Switching/Routing, SD-WAN)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
L2/3 Switch troubleshooting, SD-WAN troubleshooting, network design, lab replication, debugging, vulnerability reporting, bug scrub reporting, product training, liaison between sales/engineering/customer
Preferred skills
Extreme Networks product expertise, industry and regional networking knowledge
Technologies
Extreme Networks product suites, L2/3 Switches, SD-WAN
Responsibilities
Provide full-time technical design, deployment, and support for designated customers; Act as technical lead and trusted advisor to the customer; Participate in meetings to prioritize scheduled activities; Resolve L2/3 Switch and SD-WAN product issues including onsite troubleshooting; Perform lab replications and test engineering fixes; Create and explain bug scrub and vulnerability reports; Provide product training to the customer; Serve as liaison between sales, PLM, Engineering, GTAC, and customer; Work with partners and sales staff to implement solutions.
Seniority
Mid-Senior, hands-on IC