Principal, User Research
Core
Lead foundational and strategic user research to define next-generation collaboration experiences and shape long-term company vision.
Role type
Principal, User Researcher (Strategy & Practice Building)
Builds
Strategic research frameworks, actionable insights, and a scalable UX research practice
Domain
Collaboration software / Human-centered design / Behavioral science
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Mixed-methods research design, qualitative and quantitative analysis, strategic storytelling, systems thinking, practice scaling, ambiguity navigation
Preferred skills
PhD in relevant field, experience in fast-growing startups
Technologies
Mural platform, survey tools, statistical analysis software
Responsibilities
Lead mixed-methods studies to uncover user needs and collaboration barriers; Design and execute large-scale research combining qualitative depth with quantitative rigor; Mentor designers and product partners in research best practices; Translate ambiguous questions into clear learning plans and frameworks; Present strategic insights to executive audiences; Establish repeatable research standards and methodologies across teams
Seniority
Principal, hands-on IC with strategic leadership