IT Service & Application Analyst | Sydney HQ
Core
Provide first and second line support for global retail and digital operations, troubleshooting application and integration issues across ERP, e-commerce, and logistics platforms.
Role type
Senior IC IT Service & Application Analyst
Builds
Omnichannel retail operations, order fulfillment flows, and system integrations
Domain
Retail / E-commerce / Enterprise Applications
Required skills
Application support, ERP support, E-commerce support, Middleware troubleshooting, API troubleshooting (REST/SOAP), Order flow management, Inventory integration, User access management, AI tool usage, Object-oriented programming (.NET/Java)
Preferred skills
Retail ERP concepts, Multi-region retail operations, 3PL integrations, Microsoft Power Platform, International order flows
Technologies
Boomi, MuleSoft, REST, SOAP, Power BI, Power Automate, .NET, Java
Responsibilities
Troubleshoot and resolve application bugs, incidents, and system issues; Monitor integration health and investigate API failures; Investigate and resolve end-to-end order flow issues; Manage user access and support end-user onboarding; Liaise with external vendors to troubleshoot issues; Identify opportunities to improve existing systems and automation.
Seniority
Mid-Senior, hands-on IC