Technical Service Representative
Core
Field-based role installing, maintaining, and servicing dispensing equipment and systems while providing customer training and technical support.
Role type
Technical Service Representative (Field)
Builds
Dispensing and dosing equipment for Facility Management, Hospitality, Healthcare, Foodservice, and Government sectors.
Domain
Cleaning, hygiene, and infection prevention solutions
Deliverable
physical/clinical work
Required skills
mechanical aptitude, troubleshooting, equipment installation, preventative maintenance, customer training, safety documentation
Preferred skills
experience delivering training or coaching customers
Technologies
service management systems
Responsibilities
Install and commission dispensing and dosing equipment; Perform preventative maintenance, servicing, and repairs; Respond to breakdown calls and technical support requests; Conduct customer training; Monitor equipment performance; Complete service reporting and documentation; Maintain safety documentation and SDS.
Seniority
Individual Contributor, hands-on field role