Delivery Lead - South Bank, QLD
Core
Lead technical delivery of complex Salesforce initiatives across multiple global travel brands, guiding cross-functional teams and shaping the Salesforce ecosystem.
Role type
Senior Salesforce Delivery Lead
Builds
Salesforce solutions (Sales Cloud, Service Cloud, Omni Channel, Einstein, GPT integrations) for global travel brands
Domain
Travel industry + Salesforce platform
Required skills
Salesforce delivery leadership, Sales Cloud expertise, Service Cloud expertise, Agile/Scrum management, JIRA, project planning, stakeholder management, risk assessment, resource planning
Preferred skills
Salesforce Administrator certification, Salesforce Advanced Administrator certification, Salesforce Sales Cloud Consultant certification, Salesforce Service Cloud Consultant certification, experience with GPT and emerging technologies
Technologies
Salesforce, Service Cloud, Omni Channel, Service Cloud Voice, Einstein, GPT, JIRA
Responsibilities
Lead Salesforce projects and manage technical delivery across multiple workstreams; Act as Scrum Master and support Agile delivery practices; Assess project risks, issues, and impacts; Manage delivery of Salesforce solutions ensuring on-time, on-budget completion; Develop and oversee project plans and milestones; Partner with stakeholders to understand requirements and manage expectations; Lead developers and administrators by providing guidance and coaching; Maintain project reporting and JIRA boards; Manage resource planning and contingency strategies; Drive continuous improvement of delivery methodologies; Provide thought leadership on Salesforce capabilities and trends
Seniority
Senior, hands-on IC with mentorship responsibilities