AI Support Engineer - Singapore
Core
Resolve complex customer issues and build post-AGI support systems for OpenAI's diverse customer base, ranging from startups to enterprises.
Role type
Senior Support Engineer (AI/LLM domain)
Builds
Next-generation support tools, automated workflows, and agentic operational improvements for OpenAI products.
Domain
Artificial Intelligence / Large Language Models / SaaS Support
Deliverable
production ML models | product features | infrastructure
Required skills
Expert SaaS troubleshooting, Python scripting, root cause analysis, cross-functional collaboration, process optimization, technical education, ambiguity navigation, critical thinking, stakeholder management
Preferred skills
Experience with emerging AI tools (Codex, ChatGPT, OpenAI API), background in tech startups, Bachelor's in CS/Engineering
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex customer issues via tickets and Slack, partner with engineering to resolve novel technical problems, automate recurring processes using scripting, create scalable solutions from customer learnings, orchestrate operational improvements, provide on-call support coverage.
Seniority
Senior, hands-on IC
