Technical Account Manager - Remote United States
Core
Primary implementation and operational lead for assigned customer accounts, ensuring successful delivery, adoption, and long-term success for a healthcare data platform.
Role type
Senior Technical Account Manager (IC)
Builds
Healthcare data management solutions and FHIR-based data liberation platform
Domain
Healthcare technology / Health data interoperability
Deliverable
client delivery
Required skills
Technical account management, resource management, financial oversight, contract/SOW creation, upsell strategy, Agile delivery coordination, cross-functional leadership, stakeholder management, issue escalation, customer success
Preferred skills
Healthcare technology experience, interoperability standards (FHIR, HL7)
Technologies
FHIR, HL7
Responsibilities
Serve as primary post-sales point of contact and trusted advisor; oversee project resource allocation and tracking; manage customer onboarding and seamless product integration; maintain sales pipeline visibility and prepare for contract closures; coordinate Agile delivery methodologies and timelines; manage financial aspects including budgeting and forecasting; support SOW creation and negotiation; identify and drive upsell opportunities; oversee critical issue escalation and problem management; facilitate regular customer reviews and meetings; ensure high customer satisfaction and retention; maintain deep technical knowledge of market trends and customer business goals.
Seniority
Senior, hands-on IC