Cloud Support Engineer
Core
Provide L2/L3 technical support and maintenance for Microsoft cloud and hybrid infrastructure across diverse customer environments.
Role type
Senior Cloud Support Engineer (Microsoft ecosystem)
Builds
Managed Microsoft 365, Azure, and legacy on-premises environments for enterprise clients
Domain
Cloud Infrastructure / Managed Services / Cyber Security
Required skills
Microsoft 365 administration, Azure administration, hybrid infrastructure support, PowerShell scripting, ServiceNow platform usage, vulnerability remediation, identity management, change control processes, email security protocols (SPF, DKIM, DMARC), DNS management, ITIL framework knowledge, PCI DSS and ISO/IEC 27001 compliance understanding
Preferred skills
MSP experience, architectural collaboration, pre-sales team interaction
Technologies
Microsoft 365, Azure, ServiceNow, PowerShell
Responsibilities
Manage Microsoft patching and remediation activities, perform vulnerability remediation across customer environments, handle identity management for customer platforms, submit and process change controls, support customer onboarding and service transitions, participate in on-call roster
Seniority
Mid-to-Senior, hands-on IC
