Staff Product Analyst, Trust and Safety
Core
Designing decision frameworks and evidence standards for partner excellence in parcel delivery to reduce loss and improve handover verification.
Role type
Staff Product Analyst (Trust and Safety)
Builds
Data applications, monitors, and alerts for network-wide decision making.
Domain
Logistics / Trust and Safety / Operations Research
Deliverable
production ML models
Required skills
SQL, fraud investigation, risk analysis, trust and safety, product design, data analysis, stakeholder management, operational research, AI tools, end-to-end ownership
Preferred skills
Experience with high-volume false positive rate management, building rules from investigations, working with independent partner networks
Technologies
SQL, Claude, agents
Responsibilities
Decide which Partner Excellence problems are real, design decision frameworks and evidence standards, guide squad leads on product/policy/training changes, build data applications and monitors, validate fixes in the field, prove network-wide handover accuracy
Seniority
Staff, hands-on IC
