Concierge
Core
Provide a friendly and knowledgeable presence at the front desk, managing tenant and guest inquiries, requests, and activations while ensuring common areas are maintained.
Role type
Front desk concierge
Builds
Tenant and guest experience, building operations
Domain
Security and hospitality services
Deliverable
product features
Required skills
Customer service, Microsoft Office Suite, Google Suite, Building management systems, Communication (verbal and written), Teamwork
Preferred skills
Experience in customer service roles, Knowledge of local area (restaurants, transport, emergency services)
Responsibilities
Greeting incoming and outgoing persons, Managing front desk operations, Assisting with tenant and guest needs and inquiries, Escalating issues to proper channels, Assisting in planning and management of activations, Managing administration tasks, Maintaining common areas cleanliness and re-ordering stock, Contributing to marketing and social media presence, Maintaining records and completing paperwork