Systems Analyst - Fulfilment Optimisation
Core
Subject Matter Expert in Flight Centre's Air Distribution systems (GDS, TPConnects, NDC) providing technical support, consultancy, and bridging business-technology gaps.
Role type
Senior Systems Analyst (Air Distribution & GDS)
Builds
Operational robustness of Air Distribution systems, automated support processes, and knowledge base for global travel partners.
Domain
Travel industry / Airline Distribution Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Air Distribution systems expertise, GDS platforms (Sabre, Amadeus, Travelport), third-level support troubleshooting, process improvement, stakeholder management, release management, technical configuration, NDC strategy understanding
Preferred skills
Business analysis, project management, process design, implementation/delivery
Technologies
Sabre, Amadeus, Travelport, TPConnects, NDC
Responsibilities
Handle third-level support escalations for Air Distribution systems; Identify trends to simplify and enhance support processes; Articulate business requirements and risks; Manage system release testing, communications, and deployment; Develop and manage knowledge articles; Upskill support and off-shore team members; Liaise with internal and external stakeholders to ensure consistency.
Seniority
Senior, hands-on IC with leadership experience