E-Commerce Support and Digital Operations Assistant
Core
Troubleshoot technical user errors, manage e-commerce orders, and resolve platform glitches for online storefronts.
Role type
E-commerce operations and support specialist
Builds
Online order fulfillment, accurate stock and pricing data, and customer-facing website content
Domain
E-commerce / Retail / Logistics
Deliverable
product features
Required skills
E-commerce order management, system administration, logistics and freight operations, product and catalogue data management, technical troubleshooting, data reconciliation, multi-storefront pricing updates, content publishing, Microsoft Office, Google and Meta platforms, AI proficiency
Preferred skills
Root cause analysis, detailed reporting, escalation management, proactive problem-solving
Responsibilities
Manage, amend, and cancel orders on the in-house system; Resolve issues relating to consignments, customer information, surcharges, and stock; Identify, investigate, and report system faults and recurring issues; Escalate technical issues to developers with clear supporting information; Write detailed reports for the Customer Service team; Manage product and catalogue data, including pack sizes, units, and variants; Update pricing across multiple storefronts and websites; Publish prepared content across multiple websites; Reconcile warehouse portal data with the in-house system; Ensure online stock and pricing remain accurate