Retail Claims Opportunities at AIA
Hybrid
Core
Managing a portfolio of claims holistically to achieve sustainable, timely outcomes, investigating and resolving disputes, and preparing customer communications including complex information and adverse decision advice.
Role type
Retail Claims Case Manager
Builds
Resolved claims outcomes for Life, Workers Compensation, and TPD insurance products
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Claims assessment, dispute resolution, stakeholder management, SLA management, complex communication
Preferred skills
Experience in Life, Workers Compensation, or Health Insurance
Responsibilities
Managing a portfolio of claims holistically, Investigating and resolving disputes, Managing priorities to achieve SLAs, Preparing customer communication including adverse decision advice