Microsoft Field Operations Manager - QLD & NSW
Core
Lead administration, governance, and optimization of a field team to deliver in-store execution, training, and performance against KPIs for Microsoft retail accounts across QLD and NSW.
Role type
Senior Field Operations Manager
Builds
In-store execution and training programs for Microsoft retail partners
Domain
Retail field operations and field marketing
Required skills
Field team leadership, coaching, performance management, stakeholder management, territory planning, compliance management, market intelligence analysis, training delivery, travel logistics
Preferred skills
Microsoft or technology retail program experience, Train-the-Trainer qualification, agency/outsourced field marketing model experience
Responsibilities
Lead, coach, and develop a large field team; conduct field visits and performance reviews; manage recruitment, onboarding, and training; build relationships with Microsoft stakeholders and retail leaders; oversee territory planning and travel; ensure compliance with payroll and reporting systems; deliver product and campaign training.
Seniority
Senior, hands-on IC
