Customer Care Manager - Home Care
Core
Coordinate in-home care services for older Australians, developing personalized care plans and ensuring service delivery meets client needs.
Role type
Home Care Coordinator (Client-facing operations)
Builds
Personalized care plans and coordinated service delivery for clients in their homes
Domain
Home care / Aged care / Community services
Deliverable
client delivery
Required skills
Care coordination, care plan development, stakeholder management, workforce planning support, compliance documentation, multi-priority management
Preferred skills
Home care or aged care experience, knowledge of support at home services, healthcare background
Responsibilities
Monitor service delivery through communication and care plan reviews, collaborate with Registered Nurses and Allied Health professionals, work with internal teams to ensure efficient service delivery, support workforce planning by contributing to recruitment and matching of care workers
