Strategic Business Operations Lead, API
Core
Manage API customer relationships and lead strategic projects to drive adoption, retention, and growth for Perplexity's AI and search platform.
Role type
Strategic Business Operations Lead (B2B API Platform)
Builds
Post-sale programs, account plans, and operational workflows for API customers
Domain
Artificial Intelligence / Search / Developer Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business operations strategy, account management, project coordination, data analysis, stakeholder management, commercial judgment
Preferred skills
API business experience, developer platform knowledge, SQL, CRM/BI tools, automation
Technologies
SQL, CRM systems, BI tools
Responsibilities
Manage API customer portfolio and lead account conversations; Build account plans focused on adoption and growth; Design post-sale operating models and onboarding processes; Lead strategic projects for product migrations and enablement; Coordinate cross-functional communications for product updates and incidents; Analyze usage data to prioritize engagement and inform business decisions; Build reporting and automation workflows for customer management.
Seniority
Mid-Senior, hands-on IC
