Senior Business Analyst
Core
Senior Business Analyst supporting the establishment of a new customer operating model for payment services.
Role type
Senior Business Analyst (Payments)
Builds
Customer operating models, payment processing services, and service management capabilities
Domain
Financial Services / Payments
Deliverable
product features
Required skills
Business analysis, requirements elicitation, process analysis, stakeholder facilitation, payments industry expertise, documentation, workflow automation
Preferred skills
ServiceNow, Jira, Confluence, Agile delivery, API integrations, ISO 8583, settlement, card scheme knowledge
Responsibilities
Elicit and document business, operational, and functional requirements; Facilitate workshops with customers and stakeholders; Produce Business Requirements Documents, Functional Specifications, and user stories; Analyse current and future state business processes; Support customer portal, workflow automation, and ServiceNow initiatives; Provide payments industry expertise across merchant acquiring, transaction processing, and settlement; Support testing, operational readiness, and customer acceptance; Maintain requirements traceability and project documentation; Identify opportunities for process improvement and automation.
Seniority
Senior, hands-on IC
