Internal Sales & Customer Service Coordinator
Core
Support trade customers (fabricators, glaziers, builders) with window and door hardware solutions, managing enquiries from quotation to order coordination.
Role type
Internal Sales & Customer Service Coordinator
Builds
Quotations and orders for architectural hardware and aluminium systems
Domain
Building, glazing, and security industries
Required skills
Accuracy in checking quantities and pricing, clear communication, organizational skills, proficiency in Excel and quoting systems
Preferred skills
Window and door hardware product knowledge, familiarity with brands like Lockwood, Whitco, Yale, Austral, or Allegion
Responsibilities
Support trade customers by phone, email, and at the counter; advise on product selection, compatibility, finishes, and alternatives; confirm supplier pricing, availability, and lead times; follow up quotations and convert enquiries into orders; coordinate orders with suppliers and warehouse colleagues; maintain accurate records