Customer Service Rep II
Core
Provide domestic and export quotes, convert them to orders, and resolve product/service problems for CRL customers.
Role type
Customer Service Representative
Builds
Quotes and orders for architectural glass and building products
Domain
Construction materials / Architectural glass
Required skills
Quoting (domestic/export), Order conversion, SLA adherence, Product knowledge, Prioritization, Negotiation, Software navigation
Preferred skills
Associates Degree, General understanding of glass systems
Responsibilities
Provide domestic and export quotes to customers and convert quotes to orders; Meet or exceed SLA for quote turn around; Maintain broad knowledge of Core Product Group products; Create a sense of urgency to lead customers to release quotes to order; Update notes on open quotes and orders not resolved within the business day; Manage requests through qualifying, quoting, closing, and converting processes; Maintain communication with customers during all business process stages; Maintain a manageable workload to not exceed 24-hour backlog on emails and voicemails.