Salesforce Business Analyst
Core
Serve as the primary Salesforce expert, managing platform operations, gathering business requirements, and driving process improvements to enhance organizational efficiency.
Role type
Salesforce Business Analyst / Administrator
Builds
Salesforce reports, dashboards, workflows, and automation
Domain
Non-profit / Charity / CRM
Required skills
Salesforce Administration, Business Analysis, Requirements Gathering, Process Improvement, Data Quality Management, Stakeholder Engagement, Advanced Excel, Reporting
Preferred skills
Salesforce Administrator Certification, Business Analysis Certification, CRM system understanding
Responsibilities
Support, maintain, and enhance Salesforce platform; Gather business requirements and translate them into practical solutions; Build and maintain Salesforce reports, dashboards, workflows, and automation; Deliver user training, support, and documentation; Manage data quality, reporting, and system performance; Coordinate testing, system upgrades, and enhancement projects.
Seniority
Mid-level, hands-on IC