Claims Officer
Core
Manage commercial motor claims from lodgement to resolution for fleet operators and leasing partners, ensuring quality outcomes and customer service.
Role type
Claims Officer (Commercial Motor Insurance)
Builds
Commercial motor claims resolutions and customer service experiences
Domain
Insurance / Commercial Motor Claims
Deliverable
client delivery
Required skills
claims assessment, claim action planning, supplier coordination, claim reserving, fraud identification, settlement negotiation, customer relationship management, complex information interpretation, high-volume phone management
Preferred skills
ANZIIF qualifications, understanding of Commercial/Fleet/Motor insurance
Technologies
None stated
Responsibilities
Manage inbound and outbound calls relating to Commercial, Fleet, and Leasing motor claims; Assess claims and determine the information required to progress each matter effectively; Manage accurate claim reserving practices; Identify potential fraud indicators, recovery opportunities, and salvage prospects; Negotiate settlements to achieve positive customer and business outcomes; Prepare correspondence, reports, and claim-related communications.