Customer Technical Support Engineer (SCADA and EMS)
Core
Provide remote technical guidance and troubleshooting for SCADA/EMS systems and data acquisition systems to ensure proper data flow to the SaaS platform.
Role type
Senior IC technical support engineer (SCADA/EMS)
Builds
Unity renewable energy management suite (REMS) for wind, solar, and energy storage assets
Domain
Renewable energy + SCADA/EMS + Cloud infrastructure
Deliverable
client delivery
Required skills
SCADA systems, network protocols, data acquisition, remote monitoring technologies, hardware troubleshooting, software troubleshooting, Linux systems, ticketing systems, CRM tools
Preferred skills
renewable energy sources (solar, wind, storage), photovoltaic system construction, firmware, cloud integrations
Technologies
SCADA, EMS, Linux, SaaS, cloud infrastructure
Responsibilities
Triage and prioritize support requests via phone and ticketing systems, troubleshoot hardware/software/network issues across SCADA/EMS systems, execute diagnostic tests and apply configuration changes, coordinate RMAs for hardware failures, maintain support tickets and contribute to knowledge base articles, escalate critical issues to engineering teams
Seniority
Mid-level, hands-on IC