Sydney Region - Service and Warranty Manager
Core
Lead the Service and Warranty team to manage post-handover inspections, repairs, and defect resolutions for new homes in the Sydney region.
Role type
Senior Service and Warranty Manager
Builds
Post-handover maintenance workflows and defect resolution processes for new residential properties
Domain
Residential construction / Home building
Deliverable
client delivery
Required skills
Residential construction knowledge, team leadership, stakeholder management, customer escalation resolution, operational planning, quality assurance
Preferred skills
Experience with building codes and standards, coaching and mentoring, resource optimization
Technologies
N/A
Responsibilities
Lead and mentor a team of Handover Supervisors and Servicepersons; Manage maintenance workflows and inspections; Monitor job performance against KPIs; Oversee post-practical completion activities; Resolve escalated service requests and warranty disputes; Build relationships with trades and suppliers
Seniority
Senior, hands-on IC
