Account Manager - National Accounts Commercial HVAC/R
Core
Manage service delivery, work orders, and client communications for a portfolio of HVAC/R national accounts to ensure timely execution and financial performance.
Role type
Senior Account Manager (Service Operations)
Builds
Timely HVAC/R service delivery and accurate financial reporting for commercial clients
Domain
Commercial HVAC/R services
Deliverable
client delivery
Required skills
Work order management, client communication, scheduling coordination, SLA monitoring, financial margin awareness, invoicing coordination, preventative maintenance administration, after-the-fact quote management, month-end close review
Preferred skills
Experience with Sampro or similar service management systems, National Accounts experience
Responsibilities
Serve as primary point of contact for assigned client accounts; Manage and update work order schedules with accurate ETAs; Monitor SLA performance and provide reporting to leadership; Track invoice submission and resolve billing discrepancies; Manage PM schedules and contract data; Ensure timely submission of after-the-fact quotes (ATFQs); Review completed work orders for accuracy prior to month-end close.
Seniority
Mid-level, hands-on IC
